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‎09-17-2020 07:08 PM

HP Recommended
Product: Specter x360 15-ch011dx
Operating System: Microsoft Windows 10 (64-bit)

My laptop's has a swollen battery which is clearly a product defect! I have been using it for less than 2 years and the swelling of the base enclosure started by 14 months of use. How can I contact HP to replace the battery and base enclosure for me? I am not satisfied with the product at all and I can't find how to reach customer support! 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-18-2020 10:16 AM

HP Recommended

@miyowo
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎09-18-2020 10:16 AM

HP Recommended

@miyowo
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎10-21-2020 07:33 AM

HP Recommended

I too am having the same issue, but i am having trouble locating a replacement.

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‎10-21-2020 08:08 AM

HP Recommended

Please start your own thread and be sure and include your full model number. We can definitely find you a battery and instructions for replacement. 

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