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‎08-28-2021 04:38 AM

HP Recommended
Product: Omen 15 ce030-tx
Operating System: Microsoft Windows 10 (64-bit)

I am having trouble with the newly installed battery. It is not charging after I plug in the AC. The LED is indicating white, which means it is not charging at all. 

 

Battery level is at 33%. I did try to uninstall the windows battery driver, reinstalled and nothing changed. Please help.

 

Capture.PNG

Category:
3 REPLIES 3

‎08-28-2021 05:24 AM

HP Recommended

Not sure where you got it but that is a bad battery. 

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‎08-28-2021 05:34 AM

HP Recommended

Hi, how do I know it is not the charging module that is faulty?

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‎08-31-2021 05:01 AM

HP Recommended

Not sure what you mean by charging module. AC adapter has a separate test. The error code comes from the smart chip in the battery. The battery itself is saying it is bad. 

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