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Message 1 of 3
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Battery unable to calibrate after battery replacement

HP Recommended
Microsoft Windows 10 (64-bit)

I have replace my battery two day ago, when I used HP support assistant to check the battery, the status mentioned the battery need to be calibrated. After that, I have tried manual calibration and battery calibration using HP hardware diagnostics UEFI for few times. However, HP support assistant still telling me that the battery need to done calibration. Kindly check the attachment for the photo of my battery checking result.

Screenshot (39).pngScreenshot (40).pngScreenshot (41).png20210102_102925.jpg20210102_102945.jpgScreenshot (42).png

 

Even though it mentioned the battery need to calibrate, but looking into the test log file, my battery capacity is already reach the design capacity, I do not know what type of calibration do I need to do and how can I get rid of this battery error. If I used third party battery monitor software, it also show the battery capacity is in good condition. 

Screenshot (43).png

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

HI@nglollol, Welcome to the HP Support Community!

 

Please try with steps for battery calibrations and document to follow the steps 

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager.Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 3
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After applying all the method, the battery checking result still mentioned need to calibrate. I do not know whether there is a chance HP battery checker giving error message?

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