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‎08-24-2021 01:37 PM

HP Recommended
Product: envy dv6
Operating System: Microsoft Windows 10 (64-bit)

Good evening, I'm writing here because I'm at loss of places to look answers to and I really don't know what to do.

 

I have a very old laptop, i purchased it in 2013 and it has been working splendidly until yesterday (mind you, I'm a very basic user - I've never changed battery, never cleaned the inside or touched where I wouldn't know how to deal with).

Yesterday I noticed my laptop would shut down if I removed the charger from it, something that never happened before - I noticed that it said that the battery wasn't detected.

 

I tried removing it and cleaning it with nothing but some qtips with some alcol on them and I let it dry before reinserting the battery, to no avail. I also tried to uninstall the battery and reinstall it, but it was useless.
I then tried checking the battery health on BIOS but my BIOS is too old to have that function so I installed the HP PC Hardware Diagnostics Program, which I ran and it said "Test on battery canceled".


I really don't know what to do and I really need my pc to work. Do I need to buy a new battery?

Thank you to anyone who will take their time to help me

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2021 02:47 AM

HP Recommended

If the laptop can be turned on with the charger plugged in and the battery is not installed, you may need to replace the battery with a new one.

View solution in original post

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2 REPLIES 2

‎08-25-2021 02:47 AM

HP Recommended

If the laptop can be turned on with the charger plugged in and the battery is not installed, you may need to replace the battery with a new one.

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‎08-28-2021 06:40 AM

HP Recommended

Thank you for reaching out. 

I bought a new battery and it did, in fact, work again. 

 

Many thanks!

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