Battery unknown

[RobertS82]

Hi. Last few day my notebook 15s-fq2000 won’t boot without the power adapter. 

followed instructions online by removing the battery and holding button for 15secs but that didn’t work. 

Ran a test through HP PC Diagnostics windows on battery check, result was CANCELLED.  The last time the battery health monitor passed was 2023-07-18, 2023-09-24 it was cancelled.

Also getting bioserror- cmos reset (502). Updated bios and restored to default settings but still giving bios error. 

The notebook is just over a year old and maybe charged about 20 times max.

Any other options I can try apart from buying a new battery which I think should still be covered under warranty.

Thanks

[Irfan_06]

Hi @RobertS82,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to perform the battery Test.

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

If the battery test pass, Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[RobertS82]

Hi, apologies for the late reply. I had no notification to the reply. I will try the steps tonight and update with my results.

Thanks

[Irfan_06]

Hi @RobertS82,

Sure and keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

[RobertS82]

Hi. Battery test says, no battery installed.

[Huffer]

The battery has gone completely dead and the smart chip inside is also bad so the motherboard is not detecting a battery. BIOS issue comes from the fact that current laptops keep BIOS and clock settings with the main system battery and not a separate RTC or CMOS battery so your BIOS will keep going back to default. It's not just worn from use it has totally failed. Replacement will resolve your problem. Batteries are typically warranted a year in the US and usually last longer but not always. UK may require a longer battery warranty. I am not an HP employee so cannot help you with warranty claim but I encourage you to keep trying with HP Support and let them make the decision. 

[RobertS82]

Still waiting on a response to my next step with the battery issue?

[Nal_NR]

Hi @RobertS82,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!