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‎10-06-2021 03:03 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-dh1xxx
Operating System: Microsoft Windows 10 (64-bit)

I registered several complaints regarding replacement of battery of my x360 laptop. No one gave me a clear response to my problem. I have explained them many times that my battery is not working.Each time I had to invest a lot of energy and time to explain my problem and that I had purchased an extended care pack. Everyone responded with the same response that the battery is not covered in warranty even when it clearly states that N-CSR Battery replace as one of the deliverables. Still the problem has not been resolved.

What is the exact issue? It is even explicitly stated on this website given by HP itself:  https://support.hp.com/in-en/document/c05843717

mine is a 1000 cycle long life battery and it is non removeable. It should be replaced under warranty.

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4 people had the same question
1 REPLY 1

‎10-07-2021 09:31 AM

HP Recommended

@Viplav1

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