Battery will not charge. Tried removing battery, deleting drivers and restarting

[Sue740]

My battery won't charge.  The first thing I tried was replacing the battery, since my laptop is about 3 years old.  It seemed early, but not unreasonable.  Battery was fine for a charging cycle or two.  Then it would not charge.  I have deleted the drivers, removed the battery, reinstalled the battery and restarted as suggested on other forums.  I have tried this 3 times.  Each time, the problem seemed to be resolved for one charging/discharging cycle.  Since this laptop does not have a removable battery, it is quite a hassle each time I need to charge the device.  Is there a permanent solution?

[KrazyToad · Accepted solution]

@Sue740

Welcome to HP Support Community

I would like to help

Please ensure you have the latest BIOS installed  https://support.hp.com/in-en/drivers

Also run a Battery Test from F2 Diagnostic

- Hold the power button for at least five seconds to turn off the Notebook.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Battery 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Sue740]

Unfortunately, I have a new issue.  Immediately after updating the bios, the battery showed at 85%.  It was off and plugged in overnight and went down to 83%.  It is now at 81% after being on, and plugged in, for about an hour.

Thoughts?

[KrazyToad]

Did you update the BIOS and run the Battery Test from F2? May I know what was the outcome of the Battery Test?

[Sue740]

Sorry about the slow response.  I was sick.  All better now! Yay!

I updated the BIOS per your instructions and the battery seems to be operating normally except that it does not charge past 85%.  I did the battery test and the battery failed.  This surprises me since the battery is new.  It has only had 3 or 4 charge/recharge cycles.

[KrazyToad]

If the Battery Test failed, then unfortunately it is a Hardware issue 😌

[Sue740]

What kind of hardware issue?  It doesn't seem to be the battery since it's been replaced and the problem remains.