09-25-2016 07:28 AM
Solved! Go to Solution.
09-25-2016 11:34 AM
I'm pretty disappointed because I only got the laptop a little over a year ago. The battery came with the laptop. I originally thought that the battery was shot so I bought a new one and that one doesn't work either. It's an HP Pavilion 15-p114dx.
09-25-2016 11:36 AM
And yes, it runs off of the battery still, and the AC charger, but the charger does not charge the battery. The charger is in proper working order though, as it was tested. When the AC charger is plugged in and battery removed, it registers that it's plugged in but not that a charger is connected.
09-25-2016 01:04 PM - edited 09-25-2016 01:05 PM
It's either the charging jack or the motherboard I am sorry to say. The jack is not expensive but still a difficult repair. The motherboard is expensive and difficult.
09-26-2016 08:13 AM
My battery miraculously started charging today, but I will look into getting the jack replaced. I had a friend look at the laptop over the weekend too and he said probably the jack or the motherboard. Thanks for your help!