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‎01-03-2019 07:10 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I've had my computer over a year now.I recently noticed that when I charge my computer it will not charge past 80-85%. Once it reaches 80% the battery icon says that it is plugged in but not charging. Is there a way to fix this? I did a system recovery too but nothing changed. It still isn't charging full but showing white light after 80%. Thank you.

2 REPLIES 2

‎01-03-2019 07:23 AM

HP Recommended

Welcome to the HP Support Community @Su_Beginner

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎01-03-2019 07:28 AM

HP Recommended

The product number is 1AC77PA#ACJ

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