• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-23-2023 03:37 AM

HP Recommended
Product: HP Pavilion - 15-cw1039nb
Operating System: Microsoft Windows 11

So I have this Pavilion - 15cw1039nb that I want to get working again. I've noticed the battery not charging and is stuck at 0%. As seen in the pictures provided, it says the battery is indeed charging and plugged in but nothing happens.

As soon as I remove the charge cable from the charging port the laptop shuts down.

 

I've tried the following solutions that I found online:

  • Reinstall Drivers
  • Replace battery (HP Support Assist said the old one had dead cells, with the new one it says the battery is OK)
  • Remove battery and try a "hard reset"
  • Install windows updates
  • Update BIOS
  • Get a batteryreport in cmd using "powercfg /batteryreport", can also be found in the attachments (old battery gave an error in cmd but not when using the new ond)
  • Use a different charger, also measured them both and I get the voltage it should give

 

Anyone knows how I can maybe fix this? It would mean the world to me.

Thanks in advance

- Xander

rn_image_picker_lib_temp_bfc7abad-62f4-4520-bdd0-d93db760ccbd.jpgrn_image_picker_lib_temp_1b856a0e-19d0-4ee1-950b-46137cf87434.jpg

battery-report.png

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.