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‎09-19-2023 04:36 AM

HP Recommended
Product: HP Spectre x360 - 13-aw0023dx

The charger has been tested on a different laptop and it is working. Battery won’t charge a on both thunderbolt ports nether they work as a display ports. Tried all tips for hard reset like pressing and holding a power button for 15-30 secs with or without F6 pressed with or without power cord connected neither worked. Seems it is a hardware problem more likely connectors issue based on repair videos I found. Looks like there are lots of people having same problem. I wonder if there is a recall from HP on this issue?

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9 REPLIES 9

‎09-19-2023 07:43 AM

HP Recommended

You stated "this charger" is it a charger other than the one your laptop was delivered with?

 

The compatible chargers are the ones below, which are from the Maintenance & Service guide for your laptop.

65-W HP Smart AC adapter (non-PFC, slim, USB Type-C, straight, 1.0-m) L04650-850
65-W HP Smart AC adapter (non-PFC, USB Type-C, RC, 1.0-m)                     L32392-001

 

 


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‎09-19-2023 08:02 AM

HP Recommended

Sorry I should of mentioned that I do have two charges both from HP both for my laptop model both work and tested on different computers.

When plugged in there is no charge light doesn't matter what port I use.

Same with display port cable - no signal to the monitor.

The laptop worked for me for 4 years - I hoped it will last more when you invest $1700 to get it

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‎09-19-2023 08:50 AM

HP Recommended

I wonder if someone could help me with HP support contact. Because the warranty is expired the only option I could find is this forum. Is there a chance I can talk to a HP representative in regards to this issue?

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‎09-19-2023 04:40 PM

HP Recommended

Does the laptop still boot to Windows, but does not charge?

 

Have you run the HP PC Hardware Diagnostics utility to see if the system test passes?


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‎09-19-2023 05:16 PM

HP Recommended

Yes, it does boot to Windows and works without problems running on battery power. I bought a new battery which came completely charged.

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‎09-20-2023 06:43 AM

HP Recommended

I did run HP PC Hardware Diagnostics - all looks good except of course AC adapter

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‎09-20-2023 09:05 AM - edited ‎09-20-2023 09:12 AM

HP Recommended

I am leaning towards a system board issue on this one.


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‎09-20-2023 02:41 PM

HP Recommended

For those who has similar problems here is a video which shows and explains a very likely hardware problem.

Looks like it is very common for this model.

As a result a nice $1700 computer is turned into a brick because of a cheap failed connector.

My next laptop will definitely be not the one made by HP - very frustrating.

https://www.youtube.com/watch?v=hDKZqcbwI18

 

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‎09-21-2023 09:22 AM

HP Recommended

Good find!

 

I have been watching NorthridgeFix video for a couple of years. He definitely knows what he is doing.


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