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Common problems for Battery
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‎04-03-2020 02:46 PM

HP Recommended
Product: Probook 650 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi, when the battery is installed on my laptop, I can hear a buzzing noise coming from inside the laptop.  When plugging the AC adapter in, the buzzing goes away, but the battery will not charge.  Any suggestions?

6 REPLIES 6

‎04-03-2020 02:53 PM

HP Recommended

You need to run a diagnostic check on the battery and AC adapter. 

 

Several options for testing:

 

https://support.hp.com/us-en/document/c04700771

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‎04-03-2020 04:00 PM - edited ‎04-03-2020 04:01 PM

HP Recommended

Hello, I ran HP hardware diagnostics and got the following failure ID for the battery: RH5NMQ-9PCA2W-MFGH7G-C0EX13

I should add that the battery was replaced only about 2 years ago

 

honkyjoe_0-1585951197217.png

 

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‎04-03-2020 04:19 PM

HP Recommended

This means the battery needs replacement. Do you want help finding a battery and with how to install it?

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‎04-03-2020 04:25 PM

HP Recommended

The battery failing is also causing the buzzing inside the laptop?  Just want to make sure before I purchase a new battery. 

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‎04-03-2020 04:59 PM - edited ‎04-03-2020 05:00 PM

HP Recommended

You need a new battery whether or not its causing the buzzing. It may not be the cause but I would say it very likely is. Would the buzzing cause you to discard the laptop?

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‎04-03-2020 05:44 PM

HP Recommended

No, before I purchase a battery I just wanted to make sure it was likely the battery causing the issue and not another more expensive component inside the laptop.  I will order a new battery and see if that works.  I appreciate your help, thank you. 

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