cancel
Showing results for 
Search instead for 
Did you mean: 
naminella
New member
1 0 0 0
Message 1 of 2
55
Flag Post
HP Recommended

Battery wont charge past 72%...

HP Spectre x360 Convertible PC
Microsoft Windows 10 IOT

Original problem was charging light would stay white after charging and when I would go to charge again it would say "plugged in, not charging". Usually solved by fully shutting computer to turn light off. Now new issue is battery wont charge above 72% and if charger is left in too long, say overnight the staying white light issue can occur.

1 REPLY 1
HP Support Agent
HP Support Agent
12,433 12,412 819 813
Message 2 of 2
29
Flag Post
HP Recommended

Battery wont charge past 72%...

@naminella

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation