Battery wont charge

[Kepa1]

The battery on my Pavillion Laptop is not charging even though I have power, now the computer is warning that the battery is low (11%). Will the computer stop working even though I have electric power?

Kepa1

[Kuroi_Kenshi]

Hi @Kepa1,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Adapter:

• Ensure the power adapter is correctly connected and functional. Inspect the adapter and power cord for any physical damage.

Examine Power Port:

• Inspect the laptop’s power port for dust or debris that might be preventing connection. Clean it gently if necessary.

Test With Another Adapter:

• If available, try using another compatible power adapter to verify whether the adapter is the issue.

Battery Health Check:

• Run the HP Battery Check using HP Support Assistant to assess the battery's health and determine if replacement is necessary.

Disconnect and Reconnect Battery:

• For models where you can remove the battery, disconnect, and then reconnect it after a few moments to ensure proper contact.

Update Drivers:

• Ensure that all power management drivers and settings are up to date via Device Manager or HP Support Assistant.

Consider BIOS Update:

• Sometimes a BIOS update can resolve battery calibration and charging issues. Check for any available updates on the HP support site specific to your model.

Power Reset:

• Perform a power reset by turning off the computer, disconnecting the power adapter, and pressing the power button for about 15 seconds. Then, reconnect the adapter and try charging again.

Battery Replacement:

• If none of the above steps resolve the issue, consider the possibility that the battery may be defective or at the end of its life and may need replacement.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,