Battery

[Krishnakumar_MR]

Hi

I have bought notebook 1.10 years ago and the relevant details are as follows

Product Name - HP Laptop 15-bs0xx

Product Number - 2EY80PA#ACJ

I have noticed that the battery is not working.  Therefore, I have inserted the power card and try to use the system... Even then I could see the Batter status as 0% available (Plugged in Not Charging).  When I remove the power card, system is getting switched off immediately.

FYI... I have never removed the power card from my laptop from the beginning.

Can anyone help me how to resolve it please...

[Echo_Lake]

@Krishnakumar_MR

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Krishnakumar_MR]

Hi,

Thanks for your reply

• Did this happen after a recent window or software update? - Not sure, as I keep my system on most of the time with power cable attached
• Did you try another charger? - Yes.  The result is same... Plugged in, Not Charging.
• Does the notebook shut down immediately (right after you unplug the charger)? - Yes.

No changes even after completing both steps.   I mean both were failed.

2020-04-08 23:44:18 Battery Pack Supplier Index: 2.
2020-04-08 23:44:18 Battery MFG Date 9/27/2017.
2020-04-08 23:44:18 Battery0: Charged to 0% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-04-08 23:44:18 Battery 0: Executing Battery Logical State Test.
2020-04-08 23:44:18 [L]> Battery CellVoltage2 is 0.
2020-04-08 23:44:18 Battery 0: Executing Battery Charge State Test.
2020-04-08 23:44:18 [L]> Battery fuse may be blown.
2020-04-08 23:44:18 Battery 0: Executing Battery Full Test.
2020-04-08 23:44:18 [L]> Battery CellVoltage2 is 0.
2020-04-08 23:44:18 Battery 0 returned 0x0000000000000040 -- Retrying
2020-04-08 23:44:18 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-04-08 23:44:21 Battery 0 returned 0x0000000000000040
2020-04-08 23:44:21 Batt 0: Result: 0x40
2020-04-08 23:44:21 Batt 0: Serial: 21442 09/27/2017
2020-04-08 23:44:21 Batt 0: Manufacturer: 131-22-6E
2020-04-08 23:44:21 Batt 0: CTNumber: 6GGSE05TZ97LP5
2020-04-08 23:44:21 Batt 0: DesignCycleCount: 300 Design Capacity: 2850mAh Full Charge Capcity 2850mAh
2020-04-08 23:44:21 Batt 0: RemainingCapacity: 0mAh Max Error: 0000001 CycleCount: 48
2020-04-08 23:44:21 Batt 0: Temperature: 000032 Voltage: 2806mV Current: 0mA
2020-04-08 23:44:21 Batt 0: DesignVoltate: 14600mV StatusWord: 0x00040 CellVoltage1: 0mV
2020-04-08 23:44:21 Batt 0: CellVoltage2: 0mV CellVoltage3: 0mV CellVoltage4: 0mV
2020-04-08 23:44:21 Batt 0: Warranty: 000001 Calibration: 0x00003 ChargeControlSupported: YES
2020-04-08 23:44:21 Batt 0: ACPowerOn: ON ChargeTempOK: YES ChargeTest: 1
2020-04-08 23:44:21 Batt 0: ChargeCapacity: 100mAh TempAlarm: NO DeepDischarge: NO
2020-04-08 23:44:21 Batt 0: FullCharge: NO FullChargeStatus: 000000 BatteryCharge: YES
2020-04-08 23:44:21 Batt 0: LowVoltageDisable: NO AdaptiveBatteryExtender: Not Supported
2020-04-08 23:44:21 Overall Battery Result = 3
2020-04-08 23:44:21 Error Code=0x601
2020-04-08 23:44:21 Serial Number : CND7412QYS
2020-04-08 23:44:21 BOD : 09/27/2017
2020-04-08 23:44:21 WarrantyIDString size = 60
2020-04-08 23:44:21 Warranty ID = 9C645D-8QEA33-XD7UQK-C0AM03

2020-04-08 23:45:01 Charging Port Test Started
2020-04-08 23:45:01 Charging Port Test: Step 1 - AC Power State = 1
2020-04-08 23:45:01 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2020-04-08 23:45:01 Charging Port Test Step 2:
2020-04-08 23:45:01 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2020-04-08 23:45:01 Battery Pack Supplier Index: 2.
2020-04-08 23:45:01 Battery MFG Date 9/27/2017.
2020-04-08 23:45:01 Battery0: Charged to 0% and current is 0mA. Battery Health Manager or Battery Care Function not detected.
2020-04-08 23:45:01 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2020-04-08 23:45:04 Charging Port Test: Step 3 - Internal Battery Current = 0mA
2020-04-08 23:45:04 Charging Port Test Completed - Result 3
2020-04-08 23:45:04 Error Code=0x21
2020-04-08 23:45:04 Serial Number : CND7412QYS
2020-04-08 23:45:04 BOD : 04/21/2018
2020-04-08 23:45:04 WarrantyIDString size = 60
2020-04-08 23:45:04 Warranty ID = 9C645D-93FA33-XD7UQK-08FW03

I could see that primary battery is failed.  I thought of placing the order but, I could not get the exact product number + product name combination.

Please help....

[Echo_Lake]

@Krishnakumar_MR

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.This sounds like a hardware related issue with the HP system. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.