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04-10-2023 01:13 PM - edited 04-10-2023 02:50 PM
when I turn off the laptop, 50 percent of the charge remains in it, when I turn it on, it says that the battery is discharged. It was also similar when the charge level was 18 percent or 10. (if the battery is charged, it works for two to three hours, but when I turn it off and on the next day, it says that it is already discharged and the laptop turns off) Hp elite book 840 G4 intel core i7 7600U. Please tell me what it could be related to?aida 64 shows zero wear, battery health 100%. according to Aida 64. thank you
04-10-2023 02:39 PM
Welcome to the HP Community Forum.
It is perhaps time to consider replacing the battery.
Open
HP EliteBook 840 G4 Notebook PC HP EliteBook 848 G4 Notebook PC Maintenance and Service Guide
Battery part number and replacement procedure on Page 36
Description Spare part number
Battery, 3-cell, 51 WHr, 4.42 Ah 854108-850
Use the part number to search for a compatible battery available in your region.
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HP Collection of “how-to” videos – Battery
Internal Batteries…
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TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
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How To Generate A Detailed Laptop Battery Report
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HP EliteBook 840 G4 Notebook PC
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