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‎03-08-2024 07:11 AM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO

The battery often has to drain entirely for it to charge. HP support community has suggested to run the HP PC Hardware Diagnosctics UEFI utility and run a test on the laptop's battery which I did and sent the results to the email that came in. 

Then was suggested that I invoke the Battery-report which I did last week and have that report and also sent to the email that suggested it and have not heard from the community. . 

 

Help!

Category:
1 person had the same question
2 REPLIES 2

‎03-08-2024 09:29 AM

HP Recommended
@Henry_2 wrote:

The battery often has to drain entirely for it to charge.

 

Battery should last about 5 years but less for gaming systems. Have you done a battery calibration?

Try that calibration and see if it helps. 

 

I looked at the various BIOS updates for your laptop. There are a lot but none of the release information mentioned fixing a battery problem.

'

I assume when you ran diagnostics that everything passed.

 

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‎04-10-2024 10:03 AM

HP Recommended

Good news, 

 

Suggesting the battery calibration seems to have worked.

 

Thanks

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