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‎04-15-2025 10:17 AM

HP Recommended
Product: HP ENVY x360 15 Convertible PC 15-es2000 (4V390AV)
Operating System: Microsoft Windows 11

While working the battery will drain and I must recharge it.  Oddity after a couple of minutes of charging It will suddenly show 100%.  The charger is new by the way.  Is it time to change the battery even if the repair people tested it and said the battery was fine yesterday yesterday!!!

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‎04-16-2025 06:35 AM

HP Recommended

Original and 3 years old, I presume you are trying to say the battery is getting tired even though tests say otherwise.

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6 REPLIES 6

‎04-15-2025 10:21 AM

HP Recommended

You can use UEFI diagnostics to test the battery ( and other components) 

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics 




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‎04-15-2025 11:48 AM

HP Recommended

Battery test came out OK.  I am at a lost, anything else you think is causing the problem?

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‎04-16-2025 06:20 AM

HP Recommended

Original battery from factory? How old is the battery ?




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‎04-16-2025 06:35 AM

HP Recommended

Original and 3 years old, I presume you are trying to say the battery is getting tired even though tests say otherwise.

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‎04-17-2025 01:54 AM

HP Recommended

Yes, very likely 3 years for a battery is good life. You will probably need to get a replacement battery, those are not too expensive and are easy to replace.




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‎04-17-2025 05:23 AM

HP Recommended

Thanks for the info

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