• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-04-2022 01:40 AM

HP Recommended
Product: HP ENVY x360 - 13-ag0035au
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop model: HP Envy x360 convertible 13-ag0xxx

battery part no: 5FP71PA#ACJ

Want to purchase and replace my battery as it has a blown fuse. 
can’t find it on HP store in India and when I go to the service centre, they have asked me to register a complain online, where no one ever calls me back. Based out of Pune, India. 
if anyone knows a way out, please help, since without battery my laptop has become a desktop.

Category:
1 REPLY 1

‎11-04-2022 02:24 AM

HP Recommended

Hello @asiddarth 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Battery

 HP spare part number: 

L08496-855

3-cell, 41-WHr, 3.6-AHr, Li-ion battery

 

--->>> Maintenance and Service Guide

Page 27 Component replacement procedures

 

ub6424_0-1667550014251.png

 

 

(2) Where to buy ?

HP Partsurfer: ( Possibly not available )

https://partsurfer.hp.com

( not available )

or 

Search on aftermarket ( ebay, aliexpress, amazon,  ... ) and catch genuine or compatible part.

Please pay attention to HP spare part number and specification !

 

Buy at Amazon India:

https://www.amazon.in/Compatible-HSTNN-IB8K-HSTNN-DB8P-L08496-855-L08544-1C1

 

Good luck

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.