Battery

[Davide1980]

hello, the notebook in question is having problems charging the battery. When I insert the plug to charge it, the orange light comes on for a moment and then immediately turns white as if it were already charged. I tried with another hp charger but it can only charge it when turned off. so I thought the charger wasn't powerful enough and I bought one identical to the original but it does the same problem. how can i solve?

[Nal_NR]

Hi @Davide1980,

Welcome to the HP Support Community. 

I'd like to help!

This might need to be checked for a hardware issue,

However, try the following steps and see how it goes. 
 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then followed by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

If this does not help, I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!