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07-04-2025 10:52 AM
I bought a second hand hp ProBook 3 months ago. In my laptop's installed batteries section, full charge capacity and design capacity are the same. The battery was working fine for 3 months. Today, while using it, the battery reached 59% and it shut down. I tried charging it and using it again, but it still works, but when it reaches 59%, it shuts down again. I don't know what's wrong with it. I don't know what batteries to change or how to fix it. Please let me know.
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