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‎08-13-2025 01:18 AM - edited ‎08-13-2025 01:20 AM

HP Recommended

so i just broke the battery socket pins when i try to plug out the battery13738C1D-2606-414B-9F08-19D551048E9F.jpeg, did i can replace it, and did all victus 15 batery socket uses the 12 pin connector??? pls help. laptop code: fa1515tx

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1 REPLY 1

‎08-14-2025 08:05 AM

HP Recommended

Hi @Jouddd,

Welcome to the HP support community.

I understand your device has a damaged battery connector. To explore possible support options, we’ll first need to verify the warranty status.
 

Please share the requested details privately so we can check and provide the best available assistance.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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