Battery

[SunnyinAZ]

My battery is plugged in, shows the lightning bolt, is not charging, stays at 8 %

[Jerry_57]

Hi @SunnyinAZ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your battery is plugged in, shows a lightning bolt icon, but is not charging and remains at 8%, you can follow these steps to troubleshoot the issue:
 

Check the AC Adapter:
 

• Make sure the AC adapter is correctly connected to both the laptop and the power outlet.
• If possible, test the AC adapter on another compatible device or try a different adapter to ensure it's working properly.

Inspect the Battery:
 

• Remove and reinsert the battery to ensure it is seated properly.
• Check for any visible damage to the battery.

Check Power Settings:
 

• Open the Power Options settings on your laptop. Ensure there aren't any settings that might be limiting the charging capacity.
• If possible, set the power plan to a balanced mode that allows charging.

Perform a Hard Reset:
 

• Turn off your laptop and disconnect the AC adapter.
• Remove the battery from the laptop.
• Press and hold the power button for about 15 seconds to discharge any residual charge.
• Reinsert the battery and connect the AC adapter to see if the problem persists.

Battery Calibration:
 

• If your battery has been unused for a month or more, it may need calibration. Discharge it below 5% before fully charging it again.

Software Updates:
 

• Ensure that your laptop’s BIOS and device drivers are up to date, as updates can often resolve compatibility and charging issues.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support