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chocolate_cow
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Message 1 of 2
2,634
Flag Post

Bent lid and damaged screen

‎08-29-2017 06:42 AM

HP Recommended
Product: HP Envy 15-ae104ng
Operating System: Microsoft Windows 10 (64-bit)

Some time ago I dropped my laptop while the lid was open and now the lid is bent and the display is slightly damaged. I am interested in how much a repair would cost since the laptop is about one and a half years old and was quite expensive. The damage is purely a visual annoyance at the moment, however I am concerned about possible damage that the hinges may have received. Ideally the entire lid (including the screen and the hinges) would be replaced. I have created an Imgur album here that shows what I am talking about. What do you think?

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1 REPLY 1
MKazi
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎08-30-2017 10:57 AM

HP Recommended

@chocolate_cow

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that your HP ENVY Notebook - 15-ae104ng laptop fell down and the lid got bent. Also, the display is slightly damaged, I read that you would like to know how much the cost would be to get it repaired. 

 

I recommend you to contact our HP phone support to explore the available hardware service options for your laptop. All repairs happen through our the phone support and they would also let you know the cost involved in setting up a service. 

 

Please let me know if you have any questions. Good luck! 🙂

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