Big memory reserved for hardware

[BrunoAbMo]

Hi, 

I have a HP Pavilion Gaming - 15-ec0001ca and specifications:

• Processor AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
• Installed Physical Memory (RAM) 8.00 GB (one slot)
• NVIDIA GeForce GTX 1050

My laptop always consuming top of memory and I discovery that there is 2.1 GB de RAM for hardware reserved. I looked answer in the internet and in the AMD forum I found things how "change the value in your BIOS", because this value is used for integrated video memory (Radeon Vega Mobile Gfx).

I accessed the BIOS, but I did not the advanced option for change the value.

"Yesterday I opened a issue in HP support and the answer for this excessive consuming is add more RAM in your computer."  but,  I have a dedicated video memory, this case I think that not necessary spent 2GB of memory with another video memory. 

My questions:

1. How can I change the value without access the BIOS advanced options ? It's possible?

2. If not possible change the value and I add more 8 GB, can this memory value dedicated double?

Thank you so much.

[banhien]

@BrunoAbMo 

This is a known problem with AMD processor.  Please check the following article: to fix:

            https://support.hp.com/us-en/document/c06526774

And from Microsoft PlayReady.

               https://www.microsoft.com/playready/overview/

Regards.

[BrunoAbMo]

@Banhien ,

Thank you for your answer, but the solution propose in this link (description bellow) its very incomplete. I don't know how should I proceed.

This is by design. AMD reserves some memory capacity in order to support the Microsoft PlayReady feature.  

NOTE: The available amount of memory will vary depending the amount of physical memory installed in the computer.

Can I uninstall this Microsoft feature?

Aren't there another solution, like new firmware or update the BIOS in developing?

If I add RAM memory the losing amount will be higher. Today I lose 27% of memory, if I add more 8 GB the lose will be 4.2 GB and I will have 11.8 GB available. 

I'm a fun and I use HP for over 10 years, but this situation left me really disappointed with the brand. 

[BrunoAbMo]

HP Community, 

I need help about this problem. It's simple, the HP create a BIOS firmware for available the advanced option, I think thousands of customers were satisfied with solution. 

I saw a lot of others posts with this same problem in others laptops after 2019/01/01 and all customers are ignored. I hope for a HP solution.