Biometric Devices Missing on Device Manager

[VV_viel]

Hello,

Recently, I have noticed that my biometric devices is missing on my device manager.

I have a fingerprint scanner and I recently installed the driver to realize that my biometric devices is missing.

Is there any way this problem is fixable?

Thank you.

[Deep_World]

Hi @VV_viel,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Did the fingerprint scanner work before, or is this the first time you’re trying to use it?
• Which driver did you install, and was it from HP’s official website?
• Have you recently installed any Windows updates or made changes to your system before this issue started?
• Are you seeing any “Unknown device” entries or warning icons in Device Manager?

In the meantime, here are some troubleshooting steps you can try:

1. Check for Hidden Devices:
   • Open Device Manager, click View → Show hidden devices, and see if the fingerprint scanner appears.
2. Uninstall and Reinstall the Driver:
   • If the scanner was previously installed, uninstall the driver, restart your laptop, and then reinstall the latest driver from HP’s support site.
3. Check Windows Biometric Settings:
   • Go to Settings → Accounts → Sign-in options and see if Windows Hello Fingerprint appears.
4. Update BIOS and Chipset Drivers:
   • Sometimes, biometric devices require the latest BIOS or chipset driver to function properly. Check HP’s support site for your model.
5. Run Hardware Troubleshooter:
   • Press Win + I → System → Troubleshoot → Other troubleshooters → Hardware and Devices to see if Windows can detect the fingerprint scanner.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World