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HP Recommended
Probook 6560b
Microsoft Windows 10 (64-bit)

Hello, i am trying to get my Biometric Validity Sensor to work, but i can't find drivers/software anywhere for my device/windows version.

 

Is there any way how you can help me?

In device manager the Sensor driver is the default one by Validity, dated 9/12/2013.
General tab, "This device is working properly" 
Details tab, " Validity Sensor  (VFS471)
Events tab, "Device USB\VID_138A&PID_003C\00b0b6f80589 requires further installation."

Kind regards, 

Sebastiaan Bosschaart

4 REPLIES 4
HP Recommended

Hi:

 

For some reason the validity fingerprint sensor drivers are gone from every 6x60b, and 8x60p/w support page.

 

I was able to find a driver online that should work for you.

 

Please see this discussion for the solution...

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Cant-find-this-driver-on-suppo...

 

 

HP Recommended

reinstalled these drivers, tried to set up fingerprint in HP Protecttools, the programm crashes and can't find the sensor afterwards, even after restarting that programm, only a reboot fixes it but the programm keeps crashing after all, is there any way i can get the fingerprint to work with windows for logging in etc.

Kind regards,

Sebastiaan

HP Recommended

Hi, Sebastiaan:

 

You can't use the ProtectTools software on W10.

 

Uninstall it, restart the PC and use the HP Client Security Manager software for W10, which superceded the HP ProtectTools security software.

 

HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe

HP Recommended

I am running Windows 10 64-bit on the HP ProBook 6460b. I followed instructions to install a different driver for the VFS471 fingerprint scanner. As soon as I did, windows hello immediately started working. Note, I did not have to uninstall the old driver or remove the device from Device Manager. Simply performed "update new driver" and directed Windows to the "wbf_vfs_003c.inf" file. Worked like a charm. 

See the last post on the link below:

 

https://answers.microsoft.com/en-us/insider/forum/all/validity-sensor-vfs471-not-working-in-windows/...

 

Today I had the exact same experience on Windows 8.1 64-bit with an HP EliteBook 8460p (VFS471 sensor, VID_138A&PID_003C&REV_0086). After that I tried it with v.4.4.232.0 and this version seems to work OOTB. It's no more necessary to uncheck "allow the computer to turn off this device to save power". I hope the following solution also works with Windows 10.

  1. Carefully uninstall everything related with validity and biometric: go to control panel and from "uninstall a program" uninstall Validity WBF DDK or other validity software.
  2. In device manager uninstall the biometric driver (checking the box "delete the driver software for this device") if you have one.
  3. Reboot.
  4. Download driver version 4.4.232.0 from HP. Note: Includes also drivers for PID 003d, 0010, 0011, 0018, 0050, 201, 300, 301, 451.
  5. Extract/install the package sp58834.exe.
  6. Right click/install "C:\Program Files\Validity Sensors\Shared\Drivers\WBF_003c_DRV\wbf_vfs_003c.inf", respectively select the PID of your device. Or install the driver via device manager.
  7. Reboot.
  8. Good luck!

 

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