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‎01-04-2022 02:11 AM

HP Recommended
Product: Pavillion dv6
Operating System: Microsoft Windows 10 (64-bit)

Hi Sirs,

from few days suddenly the biometric device, I used to log in windows, stopped to work. It seems as it does not exist.

Looking at the devices management screen I see the following: The device has reported a problem and it has been interrupted (Code 43).

I would like to know what could I do to discover if it is definetely broken down or something else I can try to do.

I  thank you so much.

GianniSilvestro

Category:
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