Biometrics tab isn't present in Device Manager

[mihajlor]

I bought ProBook 450 G7 a week ago. After Windows 10 Pro was installed (Windows is up-to-date and activated), I found out that ther's no Biometrics tab in Device Manager. I've tried intalling proper driver for my notebook fingerprint scanner but it hasn't worked. Also, I've tried some other options like enabling biometrics option but it hasn't worked again. Ther's no visible scanner in hidden devices too. When I've tried using Windows Hello it said 'We couldn't find a fingerprint scanner compatible with Wndows Hello Fingerprint'. HP PC Hardware Diagnostic Windows doesn't have listed fingerprint scanner in Component Test tab. Reinstalling driver hasn't helped also. Basically, I've tried a lot of things but with no success. Other hardware devices work properly and I don't have any other problem with notebook at all.

I would appreciate any response, thanks!

[Dragon-Fur]

@mihajlor 

Does the computer have a fingerprint reader?

The feature is available on the series.

If no fingerprint reader on the computer, the little box has only a "cover".

Find out...

Open PartSurfer

Set your Country / Region

Use PartSurfer website with your machine's serial number to check what is included.

Reminder:  Do not post your serial number on the Community.

If the detailed data is available in PartSurfer for your machine

and

The computer includes a fingerprint reader / sensor:

'FINGERPRINT RDR"

OR

 No fingerprint reader hardware installed in the machine:

"SPS-FINGERPRINT DUMMY"

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References

HP ProBook 440 and 450 G7 PCs - Parts Locator

Maintenance & Service Guide

Page 13

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ProBook 450 G7 Notebook PC

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

[mihajlor]

Thanks for responding

I've just checked and found out that my notebook has real scanner. What am I supposed to do now?

[Dragon-Fur]

@mihajlor 

Has the fingerprint sensor ever worked?

All the following assumes that at some point, you have been able to use the fingerprint sensor.

The following also assumes you are not using Power On Password control.

Why?

I do not want to be involved, present, or anywhere close by should you accidentally lock up your system.

Why?

We cannot - Not - provide any support to breach computer security.

Overly paranoid?  Yes.

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Will any of this help?

Unknown - it is worrisome that the Device Manager does not detect the fingerprint reader.

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The Default in the BIOS is the fingerprint device is enabled.

It is possible (?) that something has happened to change that setting.

Make sure the fingerprint device is enabled in the BIOS.

Open / Start BIOS > Advanced > Built-in Device Options Menu

Check / Verify the Fingerprint Device is enabled

If changes are made, Save before exiting.

Boot and log in

Reference

HP ProBook 430, 440, and 450 G7 PCs - BIOS Simulator

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General Preparation

Recommended / General Information

Create a Backup of your Data

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

Create Restore Point

 Create a Restore point before you make changes to your computer's software and setups.

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows Updates

Before you install / reinstall software, do check and run Windows Updates.  Even if Windows Updates appears to have caused trouble in the past, it is always possible rerunning Updates again can resolve odd issues (for example, device not recognized).

HP Updates

Check / Update HP Software and Drivers

Business class computer offers HPIA (HP Image Assistant)

and

Check / Update the BIOS as necessary:

HP BIOS and System Firmware (S71)

HPIA Information and Download

Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

• HPIA User Guide
• HPIA Supported Platforms

Windows PIN 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

=====================================================

Recheck Device Manager for "hidden devices"

Control Panel > icon view > Device Manager 

Tab View > Show Hidden Devices

Example

Device_Manager_Biometrics_3

The Device Manager must detect the hardware to manage that hardware.

You can try using clicking on Category Biometric Devices (or other category) > Tab Action > Scan for Hardware Changes

Download-Save-Install Fingerprint Driver

Important: 

Before making changes to the computer, check that you can log into your computer using your Windows password.

• Download and Save the driver package to your computer
• Open Device Manager > Biometric Devices > Right-Click on the existing fingerprint driver > Uninstall
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

Next

What Else?

The option is a Windows feature.

Microsoft - Learn about Windows Hello and set it up

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology