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HP 14-dq0000 Laptop PC (56Z60AV)

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Good day. I decided to update my computer after itt suggested it wanted to be updated. I wasn't going to use it again for the night so I selected update and shut down. After I did that it did its usual thing until something pop on on the screen. I can't even read it because it keeps popping up and disappearing very quickly then it goes black for about a minute then it flash the message again and it's a whole loop. I managed to quickly take a picture which I'll attach . Please I need help I only have this PC for a week.

1 REPLY 1
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@Needhelp_2, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Perform a hard reset
Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter, and then turn on the computer.

 

I suggest you refer to this guide for further troubleshooting: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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