Bios not detecting new M.2 NVMe Hard drive

[Doug730]

Hello I am uograding the Hard drive in my HP 17-BY4062CL laptop. Product 4r7z3ua.  It was installed with the following Hard drive from the Fctory.

Western Digital SN530 256gb M.2 NVMe Hard drive

I have updated the BIOS to F.20 released in September while the original Hard Drive is installed as it is still working the OS.  F.20 is the latest BIOS.

I installed the new Hard Drive and BIOS is not detecting it.  The windows install does not detect it either.

The new Hard Drive is Western Digital Blue SN570 M.2 NVMe.

When it didn't detect the new drive yesterday after I installed it, I slapped the original drive in and updated BIOS to F.20.  It was on a lower BIOS and I thought maybe that is why it didn't detect it.  But alas, after the BIOS was updated and put the new drive back in, BIOS still doesn't detect it.  

Any and all help would be appreciated.  Thank you in advance,

[Paul_Tikkanen · Accepted solution]

Hi:

Is the old NVMe SSD detected in the BIOS?

The reason I ask is because there are some notebook models where it is not listed in the BIOS.

As for why Windows won't find the drive...since your notebook has an Intel 11th generation core processor, Microsoft has not gotten around (after 3 years) to including the storage controller drivers Windows needs to find the hard drive.

So, we have to go back in time some 15 years to the days of Windows 2000 and XP and load storage controller drivers.

If you want to install Windows on the new SSD, you need to load the Intel storage controller drivers when you get to the screen where Windows indicates 'We can't find any drives.'

You should be able to use the drivers that I zipped up and attached below.

Unzip and copy the driver folder to a USB flash drive.

Plug the flash drive and your windows installation media into the USB ports.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

Click Next, and Windows should find the drive and install.

You can also use the HP cloud recovery tool to reinstall Windows because that should have the storage controller drivers included in the factory image.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

Since you have to use the utility on another PC, so you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  4R7Z3UA#ABA

[Doug730]

Yes the original 256gb NVMe is detected in BIOS in the section Boot Manager. Where the new 1TB is not listed.  

I put my serial number in HP website to see if my model was listed and can use the recovery tool.  It said it could not. Which I thought was weird as it is not pre 2016.  

I have downloaded your zip file to a flash drive and unzipped the file.

Tomorrow night I will put my win 11 media creator installation USB and the Drivers USb stick in the laptop and attempt your suggestion on loading drivers for windows to recognize the 1TB new drive. 

I will report back here after.  Thank you for giving me some direction 🙂

[Paul_Tikkanen]

You're very welcome.

The product number I posted for you indicates your PC is supported by the cloud recovery tool.

HP Laptop 17-by4062cl Product Specifications | HP® Customer Support

4R7Z3UA then you have to add the #ABA after the product number to get the tool to work.

You do not use the PC's serial number with the HP cloud recovery tool for HP consumer PC's.

[Doug730]

Hi Paul.  Ok at work today I wanted to test to make sure the new 1TB was not dead on arrival.  I connected the new drive in a NVMe to USB C extenal enclosure and plugged in my work laptop.  Nothing.  Went to manage - Disk Manage and it saw the drive.  It wasnt initialized.  I initialized it.  Used GPT instead of MBR.  Put a simple vloume on it and it was all good.  So I know the drive wasnt bad.  Right now at home, I placed new drive back in laptop.  Went to BIOS, no luck, started install, still didn't see it.  So Initializing in a different PC didn't help it.  I know you didn;t suggest it but I thought it might.  So now I am trying your steps.  With two flash drives in the laptop, one with windows 11 install and one with your unzipped files, I started the install.  got to the section to choose a drive and of course it didn't see it.  I pointed to the driver USB (which oddly was called C:/USB) and it said no signed driver.  looking into what was uncompressed (on my other PC) I sw the unzipped structure had folders and files in the folders.  I figured the install was looking for the drivers to be on the root of the flash drive.  Combing through the directories not sure what I was looking at, I copied from the /F6/VMD/f6vmdflpy-x64/ all files to the root of the flash.  there were 5 files.

iastorvd.cat

iastorvd.inf

iastorvd.sys

rstmweventlogmsg.dll

rstmwservice.exe

restarted the install, pointed to the flash drive (with the hide incompatible drivers checked off) and now it saw two drivers.  not sure which one to use, I choses the bottom of the two (sorry I dont remember what name it was).  It loaded the driver and lo and behold my drive was there!  I continued as I normally would with the installation.  

Thank you so much for your help.  I never would have figured it out in a million years.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Either one of those two setup information files should have worked, so I don't think it would have mattered which one you chose.

It still would be nice if Micro$oft would include those drivers in the W10/W11 installation files.

[Doug730]

100% agree