Bios repaire issue

[33534645645]

Hi. Recently I upgrade BIOS on my Notebook before Windows 10 installation. After that my Notebook started completely frooze when any programm trying to use cpuid. When I tryed to start BIOS Upgrade program (sp77491.exe) again it started sent the errors "IHISI: get platform info fail in SM!" every time.

I tryed to reset BIOS removing battery and launching Windows with "WIN + B" keys but it did not work - errors and freezes remained unchanged. There is no option in sp77491.exe to write BIOS recovery on flash. There are several mysterious references, that says I can decrypt firmware and write on a flash card in another version flashinside or I can make bootable DOS image in order to BIOS upgrade, but I didn't find a flashinside  that do it without error and even more so about how to make DOS image with it.

I'm at a loss what to do next and will be very gratefull if one can help me.

[Echo_Lake]

@33534645645
Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's reseat the hard drive and memory.

1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.
2. Disconnect the power cable.
3. If your notebook model features a removable battery, remove the battery.
4. Disconnect and reconnect the internal hard drive and Memory. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
5. After connecting the hard drive and reassembling the computer, try to start the computer normal.

Once the hard drive and memory is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive so it’ll automatically rollback to the previous bios.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[33534645645]

Thank you for your response.

It is a little strange actions but I tryed did it according to your instruction:

1). Disconnected power cable and main battery from notebook 

2). Disconnected RAM memory and HDD

3). Started notebook without all (RAM and HDD)

4). Started notebook with RAM without HDD

5). Started notebook normally

After two times repeating this operation nothing was change.

Maybe I was misunderstood. I can boot OS in this notebook but get some errors when trying interruct with bios in some ways, for example update it through a proprietary HP utility (sp77491.exe) or try to start cpuid.

https://ibb.co/k5PwYr9

[Echo_Lake]

@33534645645

Thank you for posting back. 

Let's perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[33534645645]

Thank you for your attention to the issue and efforts. I did new instructions.

1. All updates was done

https://ibb.co/hVT7Sdf

2. Hardware diagnostic test was passes (both)

- Fast test

https://ibb.co/wsxq1NZ

- Extended test

https://ibb.co/n7KY1tN

- Hardware diagnostic logs and images 

https://yadi.sk/d/IKizVph1_01FRg

3. Nothing was changed - errors and freezes still occur

https://ibb.co/0JpJhs9

4*.Image uploading doesn't work properly on this site and I needed to upload images on hosting

[Echo_Lake]

@33534645645

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows)You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[33534645645]

Thank you for reply again.

This take a lot of time but I found what was reason of the problem. I hope it will be useful for someone with the same problem.

System recovery don't solve it at all sa expected, moreover it don't work with this notebook model on the Windows 10 at all.

https://ibb.co/N21LzYd

https://ibb.co/nPDqR6J

In order to do system recovery, I installed Windows 8.1 which is the native OS for this laptop and was surprised to find that problem was gone. After many tries to reinstall Windows 10 and notebook's drivers I found that this problem is related to incorrect work of display drivers (8650G+7600M). Not only this, sometimes (randomly) OS didn't start at all after display drivers installation. I tried clear install display drivers from Catalyst 15.7.1 WHQL, Crimson Edition 16.2.1 Beta that I got direct from AMD site, I tried to not using drivers from AMD site and install it all from Windows Update - all not worked. Only with no installed drivers notebook worked without bios error.

https://ibb.co/qCWYYJc

The solution to the problem that I used is a rollback to Windows 7. I don't like it, Windows 7 also has a different problems with this notebook but it works more stable and I do not hope that HP will ever release an update for this old notebook model.

[The_Fossette]

@33534645645

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!