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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Bios stopped updating and computer is now frozen

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05-13-2020 10:33 AM
My laptop is 2 years old, 4days ago I received an update for Bios so I said ok. Today is day 4 of the screen being frozen on HP BIOS UPDATE 3%, I've tried a few things to just turn my computer off and possibly restart it and nothing is working. Any suggestions on how to resolve this issue are welcome.
05-22-2020 06:20 PM
@beeles22 Oh! that may need a BIOS recovery, a possible interruption, not deliberate, however, a power failure or a slight disconnection from the internet while downloading the BIOS update, could cause such issues, nevertheless, we have a few steps that should help resolve the issue, once and for all:
Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
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Turn off the notebook.
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Plug the notebook into a power source using the power adapter.
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With the notebook off, press and hold the Windows logo key
and the B key at the same time.
NOTE:
On some notebook models, it might be necessary to press and hold the Windows logo key
and the V key.
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While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key
and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
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If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
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If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
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CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.