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HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

I've been tryng for the past week to install a new Windows 10 image after it just kept showing me a black screen every time I booted the OS. Now I'm stuck at the BIOS Update procedure where the Board ID (80AF) is not among the ones I downloaded folowing the procedure

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7 REPLIES 7
HP Recommended

Hi

 

First is the Model or SKU to look at the BIOS choice.

 

https://support.hp.com/us-en/document/c02693833

Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time (WinKey +B).

NB: On some notebook models, it might be necessary to press and hold the Windows logo key and the V key (WinKey +V).

While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

 

If in doubt please ask.

HP Recommended

Hey! Thanks for the feedback. I`ve already tried the BIOS recovery but it keeps showing the same error than before when I try to start the bootable Windows Installation82B904E5-122F-4E4B-BCFF-A058653B39D3.jpeg

 

HP Recommended

Hi

 

Just to add to your problems you have an OS problem, because that Blue Screen is a Microsoft Generated one. 

Which suggests to me that the Power On Self Test (POST) passes, and probably the BIOS but not the OS.

 

So maybe try booting from a recovery area/disc.

 

F11 and Wipe the Disk, and go Back to Factory Fresh or...

 

This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have DATA you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7);
W8.x and W10 should activate automagically from their embedded licence key.
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD


You may need to change the Secure/Legacy  boot option, and the boot sequence also.

HP Recommended
Well that’s exactly where I’m stuck at. First of all, my recovery partition is not working since I did a full reset on my Windows. So we jump to the second part. That windows image is a result from when I boot the USB drive with the Windows installation. While I was searching for someone with the same error as me, I found that there was a bios update available. When I was trying to update it, the bios update I downloaded from the hp support website using my computer serial number, the 080AF.bin ( the file needed for my specific motherboard as the document https://support.hp.com/us-en/document/c00042629 shows) file was missing. That’s the main reason I’ve created this post.
HP Recommended

Hi

 

I cant find your Model or softpaq anywhere.

 

Cn you link to it please.

HP Recommended
HP Recommended

Hi

 

The file appears to contain

 

Directory of S:\Downloads\sp80252

19/04/2018  10:05    <DIR>          .
19/04/2018  10:05    <DIR>          ..
19/04/2018  10:05         8,388,608 080AE.bin
19/04/2018  10:05               256 080AE.sig
19/04/2018  10:05         8,388,608 080B1.bin
19/04/2018  10:05               256 080B1.sig
02/05/2017  20:26        11,233,936 80AEF45.exe
               5 File(s)     28,011,664 bytes
               2 Dir(s)  187,361,550,336 bytes free

 

Obviously I cannot run it to test it, but it is for 080AE and 080B1 boards.

Could we start at A and hopefully not need to go all the way to Z.

 

 

Mine's an 8130. SSID WiFi Born On.png

 

AND my model SKU is

System SKU    N7K06EA#ABU
Processor    AMD A6-6310 APU with AMD Radeon R4 Graphics, 1800 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. F.17, 12/04/2017
SMBIOS Version    2.8
Embedded Controller Version    25.19
BIOS Mode    UEFI

 

If in doubt please ask.

 

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