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Bios update failure

HP Recommended
hp 14q cs0009
Microsoft Windows 10 (64-bit)

Dear friends, 

I was trying to update my bios on laptop after update my laptop goes blank screen I was trying to recover bios not working, 

I need help to file a complaint on HP to misguiding the customer violating consumers law and wantedly provided wrong tools on portal I need to file a complaint in US Court please help me


HP Support Agent
HP Support Agent
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HP Recommended

HI@SatishKumarv, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps from the document:-


I understand that you're unable to update the BIOS HP 14q-cy0000 Laptop PC  and it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,


Please click on the hyperlink below to install 



HP Consumer Notebook PCs - Updating the BIOS


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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