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HP Laptop PC 15-dw3000 (1A3Y0AV)
Microsoft Windows 11

Every time I shut down or restart my laptop, the D, E, F drives are kept on getting locked with bitlocker key. I find it tiresome copy pasting the keys from my microsoft account. I tried to turn off the bitlocker encryption from settings.  Also I used Power Shell command and Control Panel to turn it off or disable it. But nothing's working. This is happening since I have installed SSD in my C drive. Help me.

Thanks. 

2 REPLIES 2
HP Recommended

Hi @JBKRobin,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Laptop PC 15-Dw3000 (1A3Y0AV) wherein the Bitlocker is getting locked.

 

This error can occur when you try to encrypt a drive, decrypt a drive, or unlock a drive that is already encrypted.

 

Here are a few steps you can try to resolve the issue:

Restart your computer: Sometimes, a simple restart can fix issues with BitLocker. Try restarting your computer and see if the error disappears.

Check your BitLocker status: Open the Control Panel and navigate to "BitLocker Drive Encryption". Check the status of your BitLocker-encrypted drives. If you see any warnings or errors, try to resolve them first.

Run the BitLocker troubleshooter: Windows has a built-in troubleshooter for BitLocker issues. To run it, go to Settings > Update & Security > Troubleshoot > BitLocker Drive Encryption. Follow the prompts to complete the troubleshooter.

Update your drivers: Outdated or incompatible drivers can cause issues with BitLocker. Make sure you have the latest drivers installed for all your hardware components.

If none of these steps resolve the error, you may need to contact Microsoft support for further assistance.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended

That' s not the real name of my device model.

Re: HP Suppoert Assistant is not showing the right device/mo... - HP Support Community - 8630184

By the way, the bitlocker problem is kind of got solved on it's own. Although, the linked problem above is not.

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