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HP15S
Microsoft Windows 10 (64-bit)

Hello,

 

I bought some new RAM to my laptop - 15s-eq2011nw

RAM number "SBGOD4G1632VR11" - it is 2x 16gb

 

But after I changed it I have black screen. I restarted battery, uptaded / downgraded BIOS, everything done and nothing.

Still black screen.

I tried different combinations of RAM but always when I put the only one new RAM memory I have black screen.

How to fix it?

1 REPLY 1
HP Recommended

@spidek100 wrote:

... How to fix it?


@spidek100 

 

Well, definitely RAM is not compatible, can you return it and buy new RAM ? You need  Unbuffered • NON-ECC RAM for example

 

           https://www.crucial.com/memory/ddr4/bl2k16g32c16s4b/ct20890428

           https://www.crucial.com/memory/ddr4/ct2k16g4sfra32a/ct20890509

 

Regards.

BH
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