Black screen and orange light on right side of laptop

[Carlyyjanelle]

Last night my battery slipped out of my laptop and now when I go to turn it on, the lights on the keyboard light up but the screen stays black. There's also an orange light on the side of the laptop that stays on.

[DavidSMP]

Hi @Carlyyjanelle,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with the computer not firing up and not booting. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did you connect the charger and check if the computer boots to windows?
• Please let me know the complete model# of the product with the operating system involved to assist you correctly.

Hope this helps. Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Carlyyjanelle]

When the charger is connected, the screen still stays black and the fan doesn't run or anything. The model number is 15-f272wm. I'm not sure how to find the operating system without getting on the computer.

[DavidSMP]

Hi @Carlyyjanelle,

Thanks for responding. I read the post. It looks like a hardware issue with the computer. You've been remarkably patient by displaying excellent temperament and a great attitude to try and get the issue fixed. Kudos to you for a job well done. 🙂

For now please follow all the prescribed steps from this link: http://hp.care/2zYQvZ0 and check if the issue gets resolved.

If it does not get resolved, then contact HP phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂