Black screen could be related to the motherboard error

[Rawan-debasi]

Hello,

My Laptop Serial number: [edit] has a black screen even if I connect it to another screen it does not show anything, so I took it to the nearest service center near my location (uBreakiFix) on 4510 W MAIN STREET, KALAMAZOO, MI, 49006. the result of their inspection was: it could be related to the motherboard and since there was no physical damages this is usually a manufacturing error.
I know that my manufacturer warranty has expired but is there any way we can to solve my issue since it could be a manufacturing error.

Regards,
Rawan

[Lil_Boy_Blue]

This will not work for everyone, but you may be lucky?


HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

[Lil_Boy_Blue]

Plase dont post serial numbers

[erico]

Hi @Rawan-debasi 

Did you connect the display to your notebook using the HDMI port?

If you did and there is nothing on screen, the issue is likely to be a failed interface in the chipset or  the AMD Quad-Core FX™ 9800P APU. 

It is unfortunately,  as you have stated, beyond the warranty period. The uBreakiFix shop only provides a three month warrant on their repairs. I would also be upset at only getting just shy of two years out of a notebook.