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DevAsr
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Message 1 of 2
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Flag Post

Black screen with mouse cursor issue

HP Recommended
HP 4520s
Microsoft Windows 10 (64-bit)

When system Turn-on it displays the login screen, And after typing the pin it goes to black screen with mouse cursor.

I tried Ctrl+Alt+Del to open task manager and run new task regedit then rewrite expolrer.exe in the shell file of winlog then restart the computer temporarily fix the issue.

But again it happens

It seems after windows 10 update.

My pc HP4520 coming with windows7

How to fix the issue?

Thanks,

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 340 449
Message 2 of 2
Flag Post
HP Recommended

Hi@DevAsr, Welcome to the HP Support Community!

 

            

I understand you are having a blank or black screen with only the mouse cursor. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

What is the product number of this computer? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you made any software or hardware changes made on the PC?

Was any update/reset interrupted, recently,

What is the screen loading to?

Are you also experiencing slow performance?

 

In the meantime, let's try these steps here:

 

Perform a Hard Reset 

 

Please follow the steps suggested in the support document - Click here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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