Black screen

[nettanjo9]

When I press the power button the laptop starts up but the screen is black. I need to use the netcable since the battery  capacity "is very low". Every now and then there is a message on the black screen that says: " The system has detected the storage capacity of the battery started below to be very low. For optimal capacity this battery may be to be replaced."

Primary (internal) Battery (001)

ENTER - Continue Start Up.

If the laptop hasn't been used for a couple of days and I then press the power button for about 60 seconds,  without having the netcable connected,  and then connect the netcable and press the powerbutton again, then the screen starts up as normal. If I shut down the laptop and then in 15 minutes press the power button  again, then the computer starts up but the screen is black. 

My question is: Do you think that a new battery may be the solution?

[nettanjo9 · Accepted solution]

Note:  Windows 10 (32bit)

[nettanjo9]

The problem is NOT SOLVED. Still waiting for an answer on my problem.

[Betty0610]

@nettanjo9

Welcome to the HP Support Community.

Please connect external display to check the display.

Perform the below steps:

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

Set BIOS default and restart:

1.      Restart your notebook.  

2.      During startup, press F10 repeatedly until the BIOS menu is displayed.  

3.      Once the BIOS menu is displayed, press F9 to restore factory defaults.  

4.      Select Yes to confirm.  

5.      Press F10 to save changes and exit.  

6.      Select Yes to confirm.  

The computer restarts using the default settings. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!