Blank screen, only fan sound, power button light on, charging orange light on

[Rajinikanth03]

Hello, if anyone can help me. I have connect with one of the support person he didn't do any he was like wishing I should leave the chat fast and recommends me a tech visit. Without a proper troubleshoot.

I have HP pavilion i7 intel 11gen pc with windows 11.

I have used last night all perfect and good no kind of glitch or any issue. Shutdown done properly.

When I opened it today evening and trying to turn on the power button I need to hold it for a while like 15 sec. Then blank screen I thought power issue so I connected it to power supply but still same and I saw couple of videos of this issue but not sure if that works or not so chatted with one of the rep he gave me all those steps in youtube which I saw but not worked either 3 various steps but none worked.

Getting rid of customer is not good  this statement is for the rep I chatted

[Nal_NR]

Hi @Rajinikanth03,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry to hear about the trouble you're experiencing with your laptop, and I understand how frustrating it must be, especially when you feel like you're not getting the support you need.

Let's try a few steps.

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to power reset your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Note:

If an error message is displayed, see HP PCs - Resolving diagnostic errors that are displayed during startup.

Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps. 

You may also refer to Computer does not turn on, start, or boot

If these do not help, then the unit might need service. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.