Blown Fuse, Battery Problem - HP ENVY x360 13

[MartinMaas]

Hey,

today my notebook, HP ENVY x360 13-ag0004, suddenly switched off and could only be successfully switched on after a few attempts. During the tests, the notebook switched itself off automatically a few seconds after starting (Power button -> Boot Logo -> OFF). In Windows I ran the HP Diagnostics Tool, which shows me the following error with the battery "Blown Fuse". Shortly after this message the notebook crashed at the CPU stress test and since then I have not been able to start it successfully again with the battery (AC connected or disconnected).
After a short research it is probably necessary to replace the battery. Which possibilities do you offer to solve my problem? Would it be possible to get an exchange device or battery?

My BIOS ist up to date:

BIOS-Datum

11/15/2019

BIOS-Revision

F.46

Installierte Betriebssystemversion

2004 (10.0.19041)

Thank you!

HP Diagnostics Battery Log:

TestVersion = 1.17.4.0 
TestId = ******* 
StartTime = 2020-07-26T12:15:28 
ExecutionDuration = 00:01:02 
Result = ExecutionFailed 
ErrorCode = 601 
FailureId = UE1G03-9HBA6G-GXGJ3F-C0AE13 
================================================== 
CeementBatteryCheckResult: 13 
DevicesSupported: 1 
DeviceCount: 1 
Primary_ACPowerOn: True 
Primary_ACAdapterOk: True 
ACAdapterStatus: False
Primary_TestresultString: BLOWN_FUSE 
Primary_DesignCapacity: 3454mAh 
Primary_FullChargeCapacity: 3272mAh 
Primary_RemainingCapacity: 984mAh 
Primary_MaxError: 1 
Primary_CycleCount: 188 
Primary_Temperature: 30deg C 
Primary_Voltage: 15121mV 
Primary_Current: 0mA 
Primary_DesignVoltage: 15400mV
Primary_Status: 192 
Primary_CellVoltage1: 3780mV 
Primary_CellVoltage2: 3781mV 
Primary_CellVoltage3: 3781mV 
Primary_CellVoltage4: 3780mV 
Primary_SerialNumber: 03099 09/17/2018 
Primary_ManufacturerName: 333-1C-52-A 
Primary_BatteryCTNumber: *********
Primary_Warranty: 3
Primary_CalibrationType: 3 
Primary_ChargeControl: Supported 
Primary_TempCharge: True 
Primary_ChargeTest: True 
Primary_ChargeCapacity: 94 
Primary_TempAlarm: False 
Primary_DeepDischarge: False 
Primary_FullCharge: False 
Primary_FullChargeStatus: False 
Primary_BatteryCharge: True 
Primary_DesignCycleCount: 1000

Description: 3-cell, 41-WHr, 3.6-AHr, Li-ion battery

Spare part number: L08496-855

Source: http://h10032.www1.hp.com/ctg/Manual/c06027358

[praveen196]

@MartinMaas Welcome to HP Community!

I understand that you are facing issues with laptop charging.

According to the failure code, the issues with the battery.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!