Blown fuse

[chappidi]

I brought my laptop 1year 10days.  I was not charging to 100% .from last 4 months so I ran hp hardware diagnosis and found that battery is in blown fuse condition 

ExecutionDuration = 00:01:00

Result = ExecutionFailed

ErrorCode = 601

FailureId = 9LKX88-A54AMD-MFGG21-C09C13 Primary_TestresultString: BLOWN_FUSE 

Primary_Warranty: 3

Due to lock down I was not able to visit off-site. I contacted hp customer care . They are warranty is not applicable . Because of extra 10 days

[chappidi]

I  brought my note my note book 1 year 10 days ago battery is not charging to 100%  from 4 months ago .So i ran a hp hardware diagnosis and i got a failure id with battery blown fuse state. i brought a extended warranty pack . due lockdown i was not able to go for off-site . so yesterday i contacted costumer care they saying warranty is not applicable for 10 days late. but in my warranty it shows battery is replaceable .

FailureId = 9LKX88-A54AMD-MFGG21-C09C13

warranty satus

Warranty typeHP Care Pack
Service typeHWM Onsite
Status Active: Covered under extended warranty, 24 months remaining.
Start DateJune 12, 2020
End DateJune 11, 2023
Service LevelStd office hrs std office days
Standard
Next available tech resource
Next available tech resource
Country Coverage
Standard Configuration
Standard Material Handling
Standard
No Special Coverage
No Limitation
No Specified Repair Time
Next Coverage Day
No Specified Restoration Time
Deliverables

HW Problem Diagnosis
Material
N-CSR Battery Replace
Onsite Support

 please check into the issue and say will i able to get battery replaceable

[praveenbv]

Hi @chappidi,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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