-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
HP Diagnostic Test on my laptop battery revealed a blown fuse (see picture below). Does that mean I need to replace my battery? If so, how do I find the specifications of the battery I need to order? Thanks!
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Battery is external and customer removeable. Take it out and examine. Specs say you have the 3-cell but Manual says any of these will work:
Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
919700-851
The eBay is a genuine HP battery and likely the much better deal.
Post back with any questions and please accept as solution if this is the info you needed.
HP Recommended
Battery is external and customer removeable. Take it out and examine. Specs say you have the 3-cell but Manual says any of these will work:
Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
919700-851
The eBay is a genuine HP battery and likely the much better deal.
Post back with any questions and please accept as solution if this is the info you needed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community