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‎10-20-2019 08:42 AM

HP Recommended
Product: 15 r014tx
Operating System: Microsoft Windows 10 (64-bit)

I did memory test also, it showed failed with a Failure id: PQEE0C-7A49R3-XD7V7F-001303

Please tell me what is the issue. 

1 person had the same question
2 REPLIES 2

‎10-20-2019 09:11 AM

HP Recommended

@shibangee 

Memory test error messages mean the memory stick(s) need to be replaced.

 

You can use this tool to find out the part number and if HP stocks the part:  HP Notebook PCs - Ordering HP Certified Replacement Parts | HP® Customer Support

 

If you'd rather not buy the parts from HP, once you have the part number you can do an online search for laptop parts suppliers that stock the memory modules and buy from them -- they probably will be cheaper.



I am a volunteer and I do not work for, nor represent, HP
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‎10-20-2019 11:42 AM

HP Recommended

What is the memory stick? I did not get it.

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