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‎06-19-2020 02:07 PM

HP Recommended
Product: HP Elite USB-C Dock
Operating System: Microsoft Windows 10 (64-bit)

Setup: HP Elitebook 1030 G2 hooked up to an HP USB-C dock; dock is connected to

- USB keyboard

- USB mouse

- USB headset

- network

- 1 external monitor via HDMI

 

When switching inputs on my monitor from my desktop (using DisplayPort) to my HP USB-C dock (using HDMI), the graphics are blue. When I switch back to my desktop and immediately back to my HP USB-C dock, graphics are fine. Problem is that after so many minutes (not sure how many) the issue comes back, even if I stay on the HDMI input and the laptop just goes to sleep. I have to keep switching to DisplayPort and back to HDMI to show my Elitebook graphics - a real pain.

 

If I connect my laptop directly to the monitor via the same HDMI cable, everything works great. So, its something with the USB-C dock.

 

Has anyone else encountered this?

 

BTW - I've tried gen 3 and gen 4 USB-C dock and different power supplies - same issue.

 

Thanks for your help.

2 REPLIES 2

‎06-22-2020 04:28 AM

HP Recommended

bump

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‎06-26-2020 07:22 AM

HP Recommended

No one?

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