• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-11-2021 08:08 PM

HP Recommended
Product: HP Notebook - 15-bs053od
Operating System: Microsoft Windows 10 (64-bit)

I recently upgraded RAM at my laptop. I had 6 gb ram ddr4 2133 and I upgraded to 16 gb ( 2*4 gb) 2400 ddr4  2400. After upgrading, I got lots of blue screen errors and I have done every trouble shooting steps but none of them worked. At the end I switched to my old ram and used it for a week and I didn't get any blue screen errors. Then I switched back to my new RAM and I still got those errors and I check memtest before sending it back but I didn't get any errors.  couldn't seem to figure out what the problem. Please help me. 

3 REPLIES 3

‎03-15-2021 01:29 AM

HP Recommended

@helloKevin


Welcome to HP Support Community


I would like to help

 

Please refer to the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c04763947 for list of compatible RAM


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎03-18-2021 09:20 PM

HP Recommended

I looked on the owners manual and check the RAM that is compatible and I got the RAM but still I have these blue screen errors.

Was this reply helpful? Yes No

‎03-20-2021 08:31 AM

HP Recommended

:As per the Service Guide, the Notebook only supports up to 8 GB configuration and not 16 GB RaM

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.