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- HP Community
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- Notebook Hardware and Upgrade Questions
- Blue screen erros after upgrading RAM

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03-11-2021 08:08 PM
I recently upgraded RAM at my laptop. I had 6 gb ram ddr4 2133 and I upgraded to 16 gb ( 2*4 gb) 2400 ddr4 2400. After upgrading, I got lots of blue screen errors and I have done every trouble shooting steps but none of them worked. At the end I switched to my old ram and used it for a week and I didn't get any blue screen errors. Then I switched back to my new RAM and I still got those errors and I check memtest before sending it back but I didn't get any errors. couldn't seem to figure out what the problem. Please help me.
03-15-2021 01:29 AM
Welcome to HP Support Community
I would like to help
Please refer to the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c04763947 for list of compatible RAM
Thank you
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KrazyToad
I Am An HP Employee