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helloKevin
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Blue screen erros after upgrading RAM

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HP Notebook - 15-bs053od
Microsoft Windows 10 (64-bit)

I recently upgraded RAM at my laptop. I had 6 gb ram ddr4 2133 and I upgraded to 16 gb ( 2*4 gb) 2400 ddr4  2400. After upgrading, I got lots of blue screen errors and I have done every trouble shooting steps but none of them worked. At the end I switched to my old ram and used it for a week and I didn't get any blue screen errors. Then I switched back to my new RAM and I still got those errors and I check memtest before sending it back but I didn't get any errors.  couldn't seem to figure out what the problem. Please help me. 

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KrazyToad
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@helloKevin


Welcome to HP Support Community


I would like to help

 

Please refer to the Service Guide: http://h10032.www1.hp.com/ctg/Manual/c04763947 for list of compatible RAM


Thank you


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KrazyToad
I Am An HP Employee

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helloKevin
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I looked on the owners manual and check the RAM that is compatible and I got the RAM but still I have these blue screen errors.

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KrazyToad
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:As per the Service Guide, the Notebook only supports up to 8 GB configuration and not 16 GB RaM

 

KrazyToad
I Am An HP Employee

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