Blue tooth mouse needs PIN to connect

[CarlTX]

I just received a new HP laptop to replace my old one and I cannot get my HP Bluetooth mouse to connect. The OS is asking for a PIN and my old HP laptop never did so I don't know how to find the PIN. There doesn't seem to be anything on the back of the mouse that says PIN. The mouse works fine with my old laptop so I know it works.

[Huffer]

Try 4 zeroes

[CarlTX]

I tried that as well as 1234 because I saw that people suggested that. Unfortunately I cannot find my HP mouse documentation. It has been working fine with my old laptop.

I tried HP support but they said try the forum. I am really upset because I paid over a thousand dollars for this new laptop and now I can't use it.

[Huffer · Accepted solution]

Just hit enter rather than any PIN in other words null PIN

Or do it this way to pair without a passs Code

https://www.youtube.com/watch?v=tvuVwZ4sA7I

[CarlTX]

it's working now. The "Old" control panel was where I needed to go. I don't know why it has to be so difficult to get a mouse to work. I have wasted three hours today getting this to work.

Thanks for the U-tube link

[Huffer]

Always more than one way to skin a cat. Please mark as solution for future reference...this is a bit of a rare request and we want to have it flagged for others who may have the same issue. 

[Bonnie122]

Why didn't HP include the PIN required to connect the mouse to my bluetooth?  Need that to use mouse.